Emirates NBD Careers 2023 – Assistant Manager Jobs in Dubai, UAE

Dubai, United Arab Emirates

Emirates NBD Jobs 2023 – Assistant Manager Vacancy : Emirates NBD Riyadh is hiring for the position of Assistant Manager. Those job seekers who are interested in the vacancy should check all details before applying for the Assistant Manager vacancy in Dubai - United Arab Emirates.

Emirates NBD Careers Notification for the Assistant Manager Jobs 2023

Persons who want to be an employee at  Emirates NBD, should check all details like qualification they need for Emirates NBD jobs, required age for Emirates NBD vacancy, what is selection procedure in Emirates NBD , how to apply for Emirates NBD vacancy etc, etc. after reading carefully Emirates NBD official job notification, they may apply for their deserving vacancy in Emirates NBD.

Emirates NBD Careers 2023: Assistant Manager Vacancies Brief Details

Employer Emirates NBD
Vacancy Name  Assistant Manager
Job Location Dubai - United Arab Emirates

Job Description For Assistant Manager Position In Emirates NBD 2023

About the Job/ Role

(UAE Nationals Only)

Department Description:
The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team

The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters The team also manages the Client queries received directly or referred through coverage to be addressed resolved
The team is responsible to ensure the following
Establish efficient processes to service the clients resulting in faster TAT proactive support and satisfied customers
Liaise with other units of the bank mainly being Tanfeeth operations Governance team Group Compliance Channels and Implementation team to ensure end to end resolution
Ensuring client static and dynamic information is updated efficiently across all data users efficiently This includes but is not limited to consumption of data points for compliance and regulatory information
Assist the Coverage team with all day to day operational matters enabling them to focus on direct revenue generating business activities This include but are not limited to VAT Account statements tracking of payments referrals management resolutions to client issues collaboration with channels other units to support clients
Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements
Support the BU in collating documentation and resolving all queries issues with the coverage team
Communicate with client via emailphone and provide support for managing payments and account maintenance related inquiries and requests

Brief Description:
The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team

The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters The team also manages the Client queries received directly or referred through coverage to be addressed resolved
The team is responsible to ensure the following
Establish efficient processes to service the clients resulting in faster TAT proactive support and satisfied customers
Liaise with other units of the bank mainly being Tanfeeth operations Governance team Group Compliance Channels and Implementation team to ensure end to end resolution
Ensuring client static and dynamic information is updated efficiently across all data users efficiently This includes but is not limited to consumption of data points for compliance and regulatory information
Assist the Coverage team with all day to day operational matters enabling them to focus on direct revenue generating business activities This include but are not limited to VAT Account statements tracking of payments referrals management resolutions to client issues collaboration with channels other units to support clients
Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements
Support the BU in collating documentation and resolving all queries issues with the coverage team
Communicate with client via emailphone and provide support for managing payments and account maintenance related inquiries and requests

Detailed Description:
The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers
This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank
The assistant manager also ensures that
Services are delivered consistently to clients
Issues are prioritized in light of the attention required
Identify opportunities to automate and make the processes efficient
Proactive customer engagement for preempted issues such as major system changes
Ensue customers operational needs and requirements are timely addressed
Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients
Knowledge of bank wide systems processed products departments updates

Job Requirements:
The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers
This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank
The assistant manager also ensures that
Services are delivered consistently to clients
Issues are prioritized in light of the attention required
Identify opportunities to automate and make the processes efficient
Proactive customer engagement for preempted issues such as major system changes
Ensue customers operational needs and requirements are timely addressed
Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients
Knowledge of bank wide systems processed products departments updates

Additional Details:
The customer service Assistant Manager supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers
This is a high volume high intensity team and experienced qualified Assistant manager is key to manage and deal with client queries escalations and stakeholders within the bank
The assistant manager also ensures that
Services are delivered consistently to clients
Issues are prioritized in light of the attention required
Identify opportunities to automate and make the processes efficient
Proactive customer engagement for preempted issues such as major system changes
Ensue customers operational needs and requirements are timely addressed
Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day to day connection with clients
Knowledge of bank wide systems processed products departments updates

Click Here for Full Details & Apply Online

About Company

Emirates NBD
1st floor, Emirates NBD Head Office Building Baniyas Road, Deira P.O. Box 2336, Dubai, UAE

Job Information

Status: Expired No of vacancies: 1 Job type: Full Time Job level: Mid level Salary: Negotiable Publish date: 22 Dec 2022

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